Urgent Appointment

Medically urgent problems are dealt with on the same day, please: 

  • phone us on 0117 301 5226 Monday to Friday between 8am and 8:30am for an urgent appointment.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine Appointment

To request a routine appointment in the next 7 days:

  • use our appointment request form, Monday to Friday 9am to 5pm. We will respond within 4 hours during opening times
  • phone us on 0117 301 5226, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Practice nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Practice pharmacists

At the surgery we have two Pharmacists who can do medication reviews, structured medication reviews and also answer any prescription/medication queries.

Hartwood Surgery is part of the Community Referral Scheme. We can refer you to a pharmacist of your choice who can deal with a range of minor illnesses. For more info, see leaflet below.

Pharmacy Consultation

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.  Please note emergency visits will be passed to the duty doctor rather than your usual doctor.

You may only request a home visit if you are housebound or are too ill to visit the practice.  Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.  Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

Extended hours

Practice Extended Hours

Extended hours appointments are offered on Monday and Tuesday evenings up to 19:30. These are primarily for patients who work and find it difficult to attend the surgery during normal hours.

Improved Access

GP appointments are also now available in your area during the evenings and at the weekend. To book an appointment, contact your practice.

Working within our current staffing capacity we are doing our best to ensure that you have access to additional appointments outside of these hours.  As a result you may be offered an early morning or evening appointment. If this is something you would prefer please ask about availability when booking an appointment.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • phone us on 0117 301 5226, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs


Occasionally we train medical students and nurses in the surgery and they may attend your consultation. You will of course be asked if this is acceptable to you and if it is not the student will leave.


Hartwood Healthcare is a research practice and you may be asked occasionally to assist in our research.