Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for very limited purposes:
Important - These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about staying at home if:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Important - Call 111 for advice if you're worried about a baby or child.
If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999.
Do not delay getting help if you're worried. Trust your instincts.
Use the quick NHS coronavirus status checker to tell us about your current experience of the virus.
This will help the NHS plan its response to coronavirus by showing where the virus is spreading and how it affects people.
Hartcliffe Health CentreHareclive RoadBristol, BS13 0JPTel: 0117 301 5226
Under NHS guidance all appointments will now be by phone. Your GP or Nurse will call you around the time of your appointment and manage all they can over the phone. Please DO NOT come to the surgery unless they ask you to. Thank you.
0800 694 0184 – Monday – Friday 8.30 – 17.00
Bristol City Council have set up - The We Are Bristol support phone number – 0117 352 3011 – went live yesterday, and will offer support to residents across the city.
Call handlers will be available initially during office hours (8.30am-5pm, Monday to Friday) to provide support for people with a wide range of needs, including obtaining food supplies, other essential items and medication. They can also help arrange follow-up support with different organisations.
“We have been made aware of some inaccurate information circulating (especially on social media) regarding special ‘rescue packs’ of antibiotics and oral steroids for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (or even for those who don’t have these conditions).
We would like to reassure you that patients who suffer with severe respiratory conditions already have these in place (along with the instructions how to use them). Oral steroids are powerful medicines and any decision to use them would need careful evaluation by a prescriber, usually a doctor or respiratory specialist nurse.
Please do not contact your GP practice for a rescue pack unless this is something that has been previously agreed and prescribed by your medical team. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 or call 111 (online services should be used as a first choice) before doing anything else.”
To keep you safe and well we are dealing with ALL patient's medical problems over the telephone. There will be no facility to book direct into a face to face appointment. We MUST limit footfall to the surgery.
If you need to book a phone consultation, phone us 0117 301 5226/7. Do not come to reception to book an appointment.
You will receive a call from a clinician who will manage all they can over the phone. Only if absolutely necessary will we offer you a face to face appointment. PLEASE do not come to the surgery unless asked to do so by a member of the Hartwood Healthcare team.
Tips for having a telephone triage consultation that can really help us:
At the end of most consultations we do something called safety netting. This is planning for what to do if things get worse and helps you know the “red flags” or warning signs to look out for. It might sound scary sometimes, because we often are describing the worst case scenario, not what we think is most likely to happen
We can now send information via secure text messaging, and do some video consultations via your mobile phone. If we want to do a video consultation we will text you a link to click on to set up the consultation system.
I have been offered an appointment at the surgery If you are offered a face to face appointment at to the surgery please take the following steps to reduce your risk while you are here.
If you have respiratory symptoms wait in your car. DO NOT wait in the waiting room. You will be called in by the clinician at the time of your appointment.
expect them to take longer than usual. They will go electronically straight to the chemist. Do not come to surgery to collect them.
We cannot change the pharmacy that your prescription has been sent to. Please do not ask us to do this.
Once issued by the surgery, your prescription must be collected from your “nominated” pharmacy, even if there is a queue there.
TO order repeat prescriptions use one of the following:The quickest , easiest way is to sign up to electronic repeat prescribing using online access ( sign up for Patient Access or the NHS App) or ask your pharmacy to order or email on firstname.lastname@example.org or write us a letter. As a LAST RESORT drop a request in the box in the surgery. Do not come to reception to order medication.
Please don’t over-order medications, especially like inhalers or paracetamol. If you don’t normally need an inhaler but fancy getting one just in case it helps if you get covid - don’t. Wait and see if you need it: if you do, you can call us and we can get an urgent prescription for you.The supply of inhalers is already running short - make sure those people who need an inhaler every day of their normal life can still get hold of them
I think I may have Coronavirus / I have a fever / I have a cough Remain at home. Remember most coronavirus cases have a mild illness and do not need any medical intervention other than rest, fluids and paracetamol.
If you feel unwell call NHS 111 or use the NHS Coronavirus tool. They will arrange the appropriate care for you. You are advised to self isolate at home for at least 7 days. If you feel unwell while at home or your symptoms last more than 7 days the official advice is to call 111, not the GP surgery. There is a special service to manage suspected coronavirus cases. The reason for the special service is to limit the risk of spread to others. What should I do? The virus is now active in the community.Social distancing. Avoid being in crowds. Avoid enclosed spaces with others. Don’t bunch up in line for the till - 2 metres apart. When out of the house - don’t touch things that others have touched. CLEAN YOUR HANDS . Don’t touch your face. Kids. They need to watch what they touch and keep a social distance too. Supervise them while out of the home. Don’t worry. If they catch the virus they WILL be fine! But they can still pass it on. If you develop a new persisting cough or fever you are considered a possible COVID-19 case. STAY AT HOME for 7 days. It doesn’t matter if your boss insists you come to work. Challenge comments from colleagues to get on with it. They’re wrong! You must stay at home.. Why is coronavirus a problem? For most (4 in 5) the virus causes a mild disease. However around 1 in 5 develop pneumonia. This will place a significant strain on the healthcare system. There is an average incubation period - time from exposure to symptoms - of 5 days. In the early stages of the illness coronavirus symptoms are much like any other cold or flu (fever, aches, cough) during which time the infection is spread. Those with minor symptoms - who might go about their daily lives unaware they have it - can spread the virus to others who will become seriously ill and need hospital care. We cannot stop the spread of the virus until we have a vaccine - and that will not arrive this year. The only weapon we have against the virus is to slow its spread. This will give the healthcare system capacity to care for the sick as a trickle, not a flood. The focus of the community must be to slow the virus down. The UK's coronavirus situation is changing rapidly so rather than offer outdated information here, please use the NHS.uk website for the most up to date government information.
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