Repeat Prescriptions

You can drop your repeat slip into the box on the reception desk or ask at reception or E-mail us on:

bnssg.hartwood.prescriptions@nhs.net

We do not accept medication requests over the telephone.

Please leave two working days before coming to collect your prescription from the surgery.  Your nominated Pharmacy requires a further 48 hours to process your prescription ready for collection. 

Once medication has been prescribed by the Practice it is the patient’s property and the patient’s responsibility for its safekeeping.

Hartwood Healthcare reserves the right to refuse to replace lost medication and it is at the issuing doctor’s complete discretion as to whether to issue another prescription to replace it.

Controlled Medication including all opiate and benzodiazepine medication will not be replaced apart from in exceptional circumstances.

Did you know you can manage repeat prescriptions using the NHS App?

You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp

Find out more about the NHS App at: www.nhs.uk/nhsapp

You can order repeat medication using your mobile phone or tablet.  To do this you need to visit the surgery so we can print you a log in code and password.  Please bring proof of identification with you.

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

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If you have signed up to Patient Access or the NHS APP you can order your medication by clicking the link below:

https://patient.emisaccess.co.uk/account/login?ReturnUrl=%2F

Login screen (service.nhs.uk)

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