Help people affected by coronavirus (COVID-19)
How you can help others, where you can make a donation, how to stay safe when you give or receive help
Neighbourhoods and communities are giving vital support to people affected by coronavirus (COVID-19).
Many of those who are self-isolating are vulnerable people. It’s important we act safely when helping others and consider any safeguarding risks.
It can help make the person you’re helping feel safe if you show identification to prove who you are or where you live. Never ask them for personal details or bank details and encourage older relatives or neighbours not to give their personal details to anyone.
If you’re worried about someone who might be vulnerable, fill in our online safeguarding referral form.
Stay safe while helping others
Make sure you follow the latest NHS guidelines to stay safe while you’re helping others.
Stay safe while receiving support
If someone offers to help you, make sure you know and trust them. Never give them money or your bank details or any other personal details.
How you can help
To volunteer to help in your area, we recommend you sign up to Can Do Bristol.
It has information about:
- volunteer networks in your area, which have experience of supporting vulnerable people
- volunteering opportunities, which is updated regularly
Read our guidance for volunteers.
Neighbourhood groups are people who get together to help their neighbours with tasks or stop them feeling isolated.
- get food or medicine for people who can’t leave the house, leaving items on the doorstep if they’re self-isolating
- call or visit a neighbour to stop them feeling lonely
You can ask your neighbours to join the group by dropping a note through the door. Include a phone number or email address for them to contact.
Social media groups
You can join or set up a group on social media or a messaging app to help people in your community keep in touch with each other.
You can ask your neighbours to join by dropping a note through their door. Include a phone number or email address for them to contact.
You can support disadvantaged communities in the West of England by donating to the Coronavirus 2020 Response Fund, organised by Quartet Community Foundation.