Job Vacancies

Medical Receptionist

Hartwood Healthcare Jobs in Bristol BS13 - 2023 |

To provide an efficient, helpful and friendly point of contact for patients and visitors and act as a focal point of communication between patients, doctors and other clinical staff

Key Responsibilities

  • Ensure an effective and efficient reception service is provided to patients and all other visitors to the practice
  • Process appointment requests for the day and future appointments from patients by telephone and in person, ensuring that appointments are booked with the most appropriate clinician
  • Deal with visit requests ensuring accurate recording of all relevant information
  • Take general enquiries and telephone messages, passing them accurately and swiftly to the correct recipient
  • Undertake a variety of clerical duties as determined by need and competency; for example, sickness absence certificates, recalling patients for clinics, scanning letters on to the computer system, adding patient data on to records, processing new registrations etc.
  • Keeping the Reception and waiting area neat, tidy and stocked
  • Ensuring daily, weekly and monthly reception administrative tasks are completed in a timely manner
  • Help and support colleagues as required, including cover for annual leave and sickness
  • Effectively manage own time, workload and resources
  • To assist in the cancellation of surgeries due to sickness etc by contacting patients by letter or telephone
  • Any other duties as required by the Reception Supervisor or the Practice Manager

The successful applicant would be required to do the following hours:

Monday 08.00 - 12.00

Tuesday 08.00 - 14.00

Thursday 14.30 - 18.30

Friday 08.00 - 14.00

*Please note we are unable to accept any applications from registered patients*

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