You can make an appointment either by telephone, in person or online (to do this you will need to register for online appointments in surgery). The receptionist will try to give you a suitable appointment with the doctor of your choice.
Medically urgent problems are dealt with on the same day, please ring at 08:30 for an urgent appointment.
Extended hours appointments are offered on Monday and Tuesday evenings up to 19:30. These are primarily for patients who work and find it difficult to attend the surgery during normal hours.
If you are late for your appointment the doctor or nurse may not be able to see you. If you are unable to attend your appointment please let us know as soon as possible so it can be offered to someone else.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Occasionally we train medical students and nurses in the surgery and they may attend your consultation. You will of course be asked if this is acceptable to you and if it is not the student will leave.
Hartwood Healthcare is a research practice and you may be asked occasionally to assist in our research.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.